Executive Summary What does it take for an organization to thrive in the era of digital Evolution is key disruption? To find out, we explored the views of 1,180 C-Suite Customers are demanding digital, and business leaders are only decision makers from around the world. Here’s what they told us. too aware of the consequences for failing to meet that demand. As the pace of change continues to grow, so too does competition, and many organizations say that the only way to thrive in this hyper- Digital disruption is here to stay speed environment is to evolve. But even the scale of evolution is Disruption is the new normal, and it is fundamentally redefining changing, as entire industries and the organizations within them are the way that organizations operate. Revenue streams, processes, transformed in the digital era. customer relationships: all have been transformed by digital disruption. And while business leaders are enthusiastic about the opportunities that digital is creating, many have concerns for the Organizations need strategic support to succeed future - a future in which they see continued upheaval. Despite the challenges posed by digital disruption, business leaders are highly confident that their organization can survive. Few, however, believe that they can do it alone. Digital disruption is Technology is at the heart of the battle fuelling a desire to work with expert technology partners, not just The boardroom is driving the digital agenda, and that agenda is a to provide guidance, but to collaboratively create digital strategies. technological one. Not only is new technology seen as the best way Successful partnerships are seen as key to an organization’s long- to thrive in a digitally disrupted world, aging infrastructure is held up term future. as the biggest hindrance to an organization. As vital as technology is however, organizations are not afraid to make big changes elsewhere - from leadership to skills. 7